Each Customer has a period of 14 days to return a Product from their Order, running from the date of receipt of their Order. 

To exercise their right of withdrawal, the Customer must send the Seller, before the expiry of the period, the withdrawal form found at the bottom of these T&Cs via email or the contact page on the milie.paris website. The Customer may also exercise their right of withdrawal by sending the Seller another unambiguous statement, expressing their desire to withdraw.

In the event of exercise of the right of withdrawal, the Customer must return their Order to the Seller within 14 days of their decision to withdraw, to the following address:

Milie @et nous, Morning Coworking, 33 Avenue du Maine, 75015 Paris, France.

The Customer bears the direct costs of returning the Products.

The Seller shall reimburse the Customer for all sums paid, including delivery costs, within 14 days following the first of the following two dates: i) the date on which the Seller will have collected the Products or ii) the date on which the Customer has provided the Seller with proof of shipment of the Products.

The Customer must return the items delivered in their original packaging, complete (boxes, accessories, protections, labels, booklets, etc.). Items returned incomplete, damaged, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that they have been used, will not be refunded or exchanged and will be returned to the Customer.

In accordance with article L121-21-8 of the French Code de la Consommation, the right of withdrawal provided for in this article will not apply to Products clearly personalised for the Customer. Personalised, bespoke or made-to-measure paintings (Including personalised Milie-mals or Milie-series, Milie-mal bespoke, Fa-milies) are non-exchangeable and non-refundable.